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Support
We believe that everyone should get awesome support - regardless of your plan.
Feel free to shoot us a message, whatever the issue may be.
You can contact us in the following ways:
If you discover a bug, please include as many details in your bug report as possible.
- What feature did you experience the problem with?
- Console
- Which part of the console did you experience an issue with?
- Search
- What collection were you searching?
- What search query did you use?
- Collection
- How were you collecting your events?
plumber, HTTP-API or gRPC-API?
- What messaging system were you collecting events from?
- What event schema were you using?
- JSON, protobuf or plain
- Replays
- What collection were your events being replayed from?
- What destination were you using for the replay?
- How many events/messages were you attempting to replay?
- What search query did you use for the replay?
- What OS and what browser were you using?
- Did you receive any errors?
- Please let us know if you allow us to access your account to try to reproduce the issue
If you are working on integrating Batch into your platform - ping us and we'll setup a dedicated Slack channel to help out in any way we can.
Last modified 1yr ago